Terms & Conditions
Privacy Policy – Method One Pilates
Last Updated On: 19-Sep-2025
Effective Date: 19-Sep-2025
1. Introduction
This Privacy Policy outlines the policies of Method One Pilates (Pty) Ltd, located at 19 Maroelana Street, Hazelwood, Pretoria, South Africa, email: hello@methodonepilates.co.za, phone: 079 814 2176 (hereinafter referred to as “Method One,” “we,” “our,” or “us”) regarding the collection, use, and disclosure of your personal information when you access and use our website (https://methodonepilates.co.za) and related services (the “Service”).
By using our website, booking classes, purchasing memberships, or otherwise engaging with Method One, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
If you do not consent, please refrain from using our services.
2. Modifications to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.
The revised version will be posted on our website with the “Last Updated” date clearly stated.
The updated Privacy Policy will become effective 30 days from the date of posting.
Your continued use of our services after such changes will be deemed as acceptance of the revised Privacy Policy.
We encourage you to review this page regularly to stay informed of any updates.
3. Information We Collect
We may collect and process the following personal information when you use our services:
Full Name
Email Address
Phone Number / Mobile Number
Date of Birth (if provided for class personalization or safety reasons)
Payment Information (processed securely through third-party providers like Octiv – Method One does not store your full card details)
Booking and attendance history
Health or medical information voluntarily provided to ensure class safety (e.g., injuries, pregnancy status)
4. How We Collect Your Information
We collect information through:
When you register an account or book a class via Octiv (our booking platform).
When you interact with our website, sign up for newsletters, or complete online forms.
When you communicate directly with us via email, phone, or social media.
Automatically through cookies and similar technologies when you browse our website.
From publicly available sources, where legally permitted.
5. How We Use Your Information
Your personal information may be used for the following purposes:
To provide and manage our services, including class bookings and memberships.
To create and manage your Octiv account.
To process payments securely.
To communicate important updates, such as schedule changes, cancellations, or policy updates.
To personalize your experience, including adjusting classes to suit injuries or special conditions (where disclosed).
To provide customer support and respond to inquiries.
For administrative purposes, including reporting and analytics.
For marketing and promotional communications, with your consent where required.
To comply with legal obligations or resolve disputes.
To protect the safety and security of our clients, staff, and facilities.
If we intend to use your data for purposes beyond those listed above, we will seek your explicit consent first.
6. How We Share Your Information
We respect your privacy and will never sell or trade your personal data.
However, we may share your information in these limited circumstances:
Service Providers:
With trusted third-party providers such as Octiv, payment processors, and analytics platforms to perform essential functions (e.g., bookings, payments). These providers are bound by confidentiality and data protection agreements.Legal Requirements:
To comply with laws, regulations, court orders, or lawful government requests.Business Transfers:
In the event of a merger, acquisition, or business restructuring, your information may be transferred as part of business assets.
We will ensure that any third party processing your data complies with South African data protection laws.
7. Retention of Your Information
We retain personal data only for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy.
Comply with legal and tax obligations.
Resolve disputes or enforce agreements.
Typical retention periods:
Booking and attendance records: 2 years
Inactive accounts: Deleted after 24 months of inactivity
Payment transaction records: As required by tax and accounting laws
8. Your Rights
Under South African data protection laws, you have the following rights:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we update or correct your personal information.
Deletion: Request that we delete your personal data, unless retention is required by law.
Withdrawal of Consent: Withdraw consent for marketing or other optional data processing.
Data Portability: Request that we transfer your personal data to another provider in a structured format.
To exercise any of these rights, contact us at hello@methodonepilates.co.za.
We will respond in line with legal obligations under POPIA (Protection of Personal Information Act).
9. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies may be used to:
Improve website functionality and performance.
Analyze traffic and usage patterns.
Remember your preferences for future visits.
You can manage or disable cookies in your browser settings. For more information, see our Cookie Policy.
10. Security of Your Information
We implement reasonable technical and organizational measures to protect your data against loss, theft, misuse, or unauthorized access.
However, no method of electronic transmission or storage is completely secure.
Important: You share personal data with us at your own risk.
11. Third-Party Links
Our website or social media pages may contain links to third-party websites or services.
Please note that we are not responsible for the privacy practices of these external sites.
We encourage you to review their policies before sharing personal information.
12. Children’s Privacy
Our services are not directed toward children under 16 years old.
We do not knowingly collect information from minors.
If we become aware of unintentional data collection from a minor, we will promptly delete it.
13. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Method One Pilates (Pty) Ltd
Address: 19 Maroelana Street, Hazelwood, Pretoria, South Africa
Email: hello@methodonepilates.co.za
Phone: 079 814 2176